Frequently asked questions

Questions


General


Return and Reward Process


RewardTag Products


Your Account


Purchase and Activation


Answers


General


  • What is a RewardTag and why should I use it?

    RewardTag is the most effective, hassle-free lost and found service on the planet! A RewardTag is a customized label that gets your valuable lost devices returned to you by connecting your personal message and your reward offer directly to your device.

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  • What kind of stuff needs RewardTag labels?

    Anything vulnerable to getting lost! This includes expensive items, devices carrying data that would be difficult to reproduce, and irreplaceable personal items with sentimental value. We've found the most common items are:

    • Personal electronics such as cell phones, cameras, iPods, USB flash drives, iPads, netbooks, video game devices, etc.
    • Business essentials like your laptop or company phone.
    • Travel gear such as passports.
    • Other valuable items such as sunglasses, keys, memory cards, etc.

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  • Why is RewardTag better than just writing my name on my valuable items?

    While writing your info on your device seems like an easy solution, it's not as effective as you might hope.

    Motivation

    Unlike just a written name or number, a RewardTag motivates finders to return your lost stuff by permanently connecting a personal message and reward offer directly to your device, making the return process entirely effortless, and having a reward.

    Durability

    RewardTag labels are the highest quality asset security tags available on the market. They are made of high-grade polyester with an extreme-bond adhesive that isn't going anywhere. RewardTags won't peel, smudge, smear, fade, rip, or tear in any way. No way a marker can match that kind of durability and protection.

    Adaptability

    Finally, what happens when your address or phone number changes? That marker is out dated and out of luck. With RewardTag, all of your information is easily updatable at any time.

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  • Does RewardTag offer plans for businesses?

    Definitely! Employees carry around irreplaceable and confidential data on their mobile devices every day. RewardTag protection offers businesses the most effective method of asset recovery available, all for a fraction of the replacement value of their mobile assets.

    Please contact us today, and we will work with your business to devise a plan that meets your specific needs.

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Return and Reward Process


  • What happens if I lose my device?

    Unfortunately, losing valuable items happens to all of us. At least you can rest easy knowing that RewardTag will notify you the second your ID is entered by a finder. A lot of our users take the opportunity to update their personal message for the specific situation, and some even raise their reward offer to give the finder even more motivation to send their valuable item back. To change the settings for any of your RewardTags, simply log in to your account and click on the tag you want to update. You can change everything - the personal message, reward offer, or contact information - at anytime!

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  • Can I change the reward offer for each of my devices?

    Absolutely! You can log in to your account to change your personal information, tag characteristics, and even the return option at ANY time. Many of our users choose to update their personal message, and sometimes even increase their reward offer, depending on the item and specific circumstances for each situation. After logging in, change your contact information by clicking the "Edit" on your profile. To change the personal message, contact information, or reward value for individual tags, simply click on the tag you wish to edit.

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  • Do RewardTags work internationally?

    Yes! No matter where in the world your lost device is found, RewardTag will help connect you to the finder.

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RewardTag Products


  • What is a RewardTag label?

    A RewardTag is a label that you put on valuable device so that if you lose it, the person who finds it can return it to you, and you can reward them for their honesty and effort in giving it back. Each label has a unique ID number that connects the owner to their device. Our labels are made of the highest quality polyester material available on the market, and secures to your device with an extreme-bond adhesive.

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  • How do I apply my labels?

    Apply RewardTag labels to a clean, dry surface. Don't apply the label to sharp or curved surfaces. For maximum adhesion, allow label to "cure" for 24 hours.

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  • Can I reuse a label?

    No, RewardTag labels are designed for one application only.

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  • Can I get multiple labels with the same ID number?

    No, RewardTag labels are designed for one application only.

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  • What are the size dimensions of a RewardTag?

    Our standard RewardTag stickers are 1.5" x .5". We've found that this is the ideal size for almost all devices. It's small enough to fit on your device, but big enough to not go unnoticed.

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Your Account


  • What is the purpose of the personal message and picture?

    The personal message is one of RewardTag's coolest features! This is your chance to make the finder understand that the random device he/she is holding isn't a random device, it's YOUR really important, super special, totally irreplaceable device. You can talk about the pictures on your camera, contacts in your phone, work documents on your laptop, or anything else you can think of to let the finder know just how important getting that device back is to you. We've found that the personalization of the return process is hands down, THE most effective way to have your lost devices returned to you, so make sure you take full advantage of that personal message!

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Purchase and Activation


  • Where do I get RewardTags for my valuable devices?

    Place your order at our online store and we will ship your RewardTags directly to your door!

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  • How much does RewardTag protection cost?

    We want to get as many RewardTags out there as possible, and our pricing reflects that. The more RewardTags you buy, the cheaper they are! Check out our Online Store to get protection for all of your valuable items today!

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  • What's the difference between "Purchase" and "Activate"?

    • Purchase: If you don't have RewardTag labels yet, click the "Shop" button on the homepage, and we'll have RewardTags sent directly to your door. Once you receive them, come back to the site and go through the activation process described below.
    • Activation: If you have already received your RewardTag labels, click the "Activate" button on our homepage to set up each RewardTag for the device you want to protect. This is where you input the basic information about each device, set up your personal message, and choose the reward you would like to offer. If it is your first time activating RewardTags, you'll need to register an account (don't worry, we call it "10 Second Registration" for a reason!). If you already have an account, simply log in to activate additional tags.

    * Any RewardTag labels activated by a retail provider are good to go right out of the store!

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  • How do I deactivate an ID if I sell my device?

    Simply login to your account by clicking MY ACCOUNT on the homepage, and go to your profile page. Your activated RewardTag labels will be listed on the page. Identify which RewardTag ID number matches the label on your tag, and then click the button to remove it.

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